Saturday, March 03, 2007

Never Say Never Part II (or Why Retailers Shouldn't Own Forums)

Ouch! The new owner of, the retailer Stephen Gandy (a.k.a., CameraQuest) showed his colors yesterday when he deleted an entire forum dedicated to discussing ebay transactions. The common line of reasoning by supporting members suggests that he did this for fear of being sued by eBay. If he's using that as a reasoning for deleting an entire forum and hundreds of member posts, then he shouldn't own the forum or he should train his moderators to distinguish and ferret-out any bit of potentially litigious comments. Better yet, maybe he should hire lawyers to moderate his forum. Online forums like this are built upon opinion and "rumor-mongering,“ and besides what was the litigious content within that forum that justified deleting ALL of it?